Overview

How to resolve Subject: [stonebranch-admins] Could not send email. Invalid Addresses

Details

A user may generate an error to the stonebranch-admins@its.utexas.edu list if they misconfigure a variable or use an invalid email address when configuring an email action in a workflow / task. 

Review the steps below to resolve the issue.

(1.) Determine the Environment where the configuration error occurred

In the error message look for the environment. In this example, the environment is DEV (users must be following the naming convention). 

variables: {ops_workflow_id=, ops_retry_interval=60, ops_agent_ip=146.6.79.155, ops_task_ref_count=2, ops_retry_count=0, ops_agent_id=0994b9d2165b44859bd0339c1365bfe2, ops_task_type_value=4, ops_script_parms=, ops_end_time=2016-07-07 09:20:28 -0500, ops_agent_ipaddr=146.6.79.155, ops_duration_text=3 Minutes 29 Seconds, ops_start_time=2016-07-07 09:17:00 -0500, iqst01_ds_email_recipient=BMcMillan@Austin.utexas.edu, ops_attempt=1, ops_workflow_name=, ops_agent_name=IQST01_AGT_datastage_DEV, ops_execution_user=bm383, ops_cmd=/iqhome/sb-ds-runner, ops_retry_maximum=0, ops_agent_mode=Active, ops_script_id=, ops_task_type=Linux/Unix, ops_agent_queue_name=AGNT0016, ops_task_id=1467895801115336767H7Q9N7YMMTUUX, ops_launch_time=2016-07-07 09:16:59 -0500, ops_status=SUCCESS, ops_task_name=IQST01_WKF_DS_OP_OPERATIONS_LOAD, ops_cmd_parms=-p test-DWT -j T2_DS_OP_OPERATIONS_load_seq, ops_agent_hostname=electra.iq.utexas.edu, ops_script_name=, ops_duration=209, ops_exit_code=0, ops_status_description=null}  )]

(2.) Look for the name of the task

In the error message look for the task name

variables: {ops_workflow_id=, ops_retry_interval=60, ops_agent_ip=146.6.79.155, ops_task_ref_count=2, ops_retry_count=0, ops_agent_id=0994b9d2165b44859bd0339c1365bfe2, ops_task_type_value=4, ops_script_parms=, ops_end_time=2016-07-07 09:20:28 -0500, ops_agent_ipaddr=146.6.79.155, ops_duration_text=3 Minutes 29 Seconds, ops_start_time=2016-07-07 09:17:00 -0500, iqst01_ds_email_recipient=BMcMillan@Austin.utexas.edu, ops_attempt=1, ops_workflow_name=, ops_agent_name=IQST01_AGT_datastage_DEV, ops_execution_user=bm383, ops_cmd=/iqhome/sb-ds-runner, ops_retry_maximum=0, ops_agent_mode=Active, ops_script_id=, ops_task_type=Linux/Unix, ops_agent_queue_name=AGNT0016, ops_task_id=1467895801115336767H7Q9N7YMMTUUX, ops_launch_time=2016-07-07 09:16:59 -0500, ops_status=SUCCESS, ops_task_name=IQST01_WKF_DS_OP_OPERATIONS_LOAD, ops_cmd_parms=-p test-DWT -j T2_DS_OP_OPERATIONS_load_seq, ops_agent_hostname=electra.iq.utexas.edu, ops_script_name=, ops_duration=209, ops_exit_code=0, ops_status_description=null}  )]

(3.) Login to the identified Stonebranch environment and find the identified task to gather information

Go to Tasks -> All Tasks -> Select the task

Go to the Actions Tab -> Email notifications -> Select Email Actions

In the Action details section, check the "Email Template" drop-down and look to see if there is a defined email template

In the Action details section, check the "To" field and verify there is a valid email address 

(4.) Contact the Customer and work through the issue

Contact the customer and verify the applicable information (valid email address, email template configuration, etc.) to resolve the error

To find the customer to contact look in the "Tasks" tab in the "Updated By" field