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Urgent and After Hours Support for UT-VMG

Number of views : 1
Article Number : KB0017206
Published on : 2019-12-09
Last modified : 2019-12-09 14:09:26
Knowledge Base : IT Public Self Help

If you encounter an issue that appears to be below the guest operating system and impacts multiple VMs or a critical service, please email utvmg-support@austin.utexas.edu describing the issue and impacted VMs. 
 
Then call the Service Desk at 512-475-9400. Ask to escalate immediately to a member of the UT-VMG team.
 
If it is after hours at the Service Desk, you can select the option to be transferred to the University Data Center Operators (or call 512-471-0007 directly). Indicate that there is a potential UT-VMG issue and ask them to reach out to the call list.

 

 

 

 

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