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Enabling Adobe Flash Player in Adobe Connect

Number of views : 29
Article Number : KB0017037
Published on : 2018-09-18
Last modified : 2019-06-25 14:49:34
Knowledge Base : IT Public Self Help

Meeting Attendees should use the Adobe Connect Desktop Application instead of a browser to enter a meeting room. Meeting Hosts are required to install the Adobe Connect Desktop Application for screen sharing, offline recording, and Share Pod file sharing in a meeting room.
 
Adobe Flash is necessary for meeting hosts to perform certain administrative functions in the Adobe Connect portal (https://meeting.austin.utexas.edu).  It is also an alternative method for entering a meeting room.
 
Here are instructions for enabling Flash to work with Adobe Connect in the most common browsers.

 

Google Chrome:

 

  • Open your Google Chrome browser
  • Type the following into the search bar chrome://settings/content/flash 
  • Add the Adobe Connect site by entering: [*.]meeting.austin.utexas.edu

 

Note: In Chrome 69 (released on or about September 4, 2018), every time an end user restarts Chrome, they'll need to give permissions for sites to use Flash.   For Adobe Connect, an end user will be required to re-allow meeting.austin.utexas.edu every time Chrome is restarted

 

Recommendation:    Meeting Hosts/Presenters and Meeting Attendees should use the Adobe Connect Desktop Application instead of a browser to enter a meeting room

 

Mozilla Firefox

 

  • From the Firefox menu, select Add-ons
  • Under Plugins, select Shockwave Flash. From the drop-down menu, select Ask to activate, or Always activate

 

Note:  Meeting Hosts who attempt to open a meeting room with the Firefox browser will not be redirected to the Adobe Connect Desktop Application.    This is a bug.  By default, the browser should redirect the meeting room to be launched in the Adobe Connect Desktop Application.

 

Recommendation:    Meeting Hosts/Presenters and Meeting Attendees should use the Adobe Connect Desktop Application instead of a browser to enter a meeting room

 

Safari (Mac only)

 

  • Access your Adobe Connect meeting room
  • From Safari, choose Safari > Preferences at the ribbon
  • Click the Websites tab and scroll down to the Plug-ins section. Locate the Adobe Flash Player entry
  • Click the check box to enable Flash Player
  • Select a setting to use for Flash Player when you visit other websites, Ask or On

 

 

 

Content not working correctly in Safari?

 

By default, Safari 6.1 and later play rich-media content in Safe Mode. Safe Mode protects users by restricting what can be done with content created in Adobe Flash. But, it also prevents some content from working correctly, such as installing AIR applications or Adobe Connect Add-in.

If you trust the current domain, you can use the following steps to enable the content to run in Unsafe Mode. Unsafe Mode places fewer restrictions on content so the content can work correctly.

This behavior is the default for Safari.

https://helpx.adobe.com/flash-player/kb/removing-sandbox-restrictions-your-safari.html

 

Recommendation:    Meeting Hosts/Presenters and Meeting Attendees should use the Adobe Connect Desktop Application instead of a browser to enter a meeting room

 

 

 

 

 

 

 

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