This site requires JavaScript to be enabled
Welcome Guest|
Recent searches
IE BUMPER

The New Office 365 Login Portal

Number of views : 767
Article Number : KB0016908
Published on : 2018-05-10
Last modified : 2018-05-10 20:59:16
Knowledge Base : IT Public Self Help

 

Note: Users who have configured their browser to preserve login sessions may have to clear their cookies before logging in for the first time. If you are stuck in a login loop, please clear your Office 365 session cookies (instructions below).

Overview

The Upgrade to the Active Directory Federation Services (AD FS) will result in a cosmetic change to the Office 365 login portal (https://office365.austin.utexas.edu/). Some users may experience a "login loop" with no error message and will need to clear their browser's cookies/cache upon first login.

 

Visual Changes

 

The New University of Texas Office 365 Landing Page

   

 

The New University of Texas Office 365 Login Portal

    

 

Browser-specific Office 365 Session Cookie Clearing Instructions

Browser   Specific Cookie Clearing Instructions:
 Chrome 
  1. Copy & Paste "chrome://settings/cookies/detail?site=office365.austin.utexas.edu" into your browser
  2. Click Remove All
  3. Restart your Browser
 Internet Explorer
  1. Click Tools in the top right corner of your internet browser
  2. Under Browsing history, click "Delete..."
  3. Check mark "Cookies and website data" and hit Delete (will remove all cookies)
  4. Restart your Browser
 Firefox
  1.  Copy & Paste "about:preferences#privacy" into your browser
  2. Under Site Data Click "Settings"
  3. Search for "office365.austin.utexas.edu"
  4. click Remove All Shown
  5. Restart your Browser
 Edge
  1. Click on the Hub Icon  in the top right corner of your browser 
  2. Click on Clear History
  3. Check mark "Cookies and saved website data"
  4. Hit the Clear (will remove all cookies)
  5. Restart your Browser      
 Safari
  1. Click on the Safari in the top left corner of your browser
  2. Click on Preferences...
  3. Click on the Privacy tab
  4. Click Manage Website Data...
  5. Search for "utexas.edu"
  6. Highlight the "utexas.edu" entry and click Remove all and then Done
  7. Restart your Browser

 

If the login looping issue persists after performing the above, see these instructions to clear all of your cookies, internet cache, and history in your browser.

 

Questions

Please contact the UT Service Desk online at https://ut.service-now.com/utss or by calling 512-475-9400 with any problems, questions, or concerns. 

 

Permalink: utss/KAhome.do?number=KB0016908

Thank You! Your feedback has been submitted.

Feedback