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How do I re-add global gauges to my homepage if I accidentally delete them?

Number of views : 7
Article Number : KB0016638
Published on : 2019-02-20
Last modified : 2020-05-06 21:51:29
Knowledge Base : ServiceNow - Public Self Help

It's easy to accidentally delete a gauge from your Fulfiller or Service Desk Homepage. You can use this page to reference the names of the global gauges and how to re-add them to your homepage.

To add a gauge:

From your homepage, click Add Content

In the popup, navigate to the report or gauge you would like to add (instructions for navigating to each gauge below)

Click Add Here to place the gauge on your homepage. Exit out of the popup.

 

Default Fulfiller Homepage Gauges:

My Work

Reports > Task > Global - My Work

 

My Groups Work - Assigned

Reports > Task > My Groups Work - Assigned

 

My Groups Work - Unassigned

Reports > Task > My Groups Work - Unssigned

 

My Groups Work - In Progress

Reports > Task > My Groups Work - In Progress

 

My Groups Work - Aged Tickets

Reports > Task SLA > My Groups Work - Aged Tickets

 

Default Service Desk Homepage Gauges:

 

Contacts Assigned to Me

Reports > Call > Contacts Assigned to Me

 

Assigned Contacts

Reports > Call > Assigned Contacts

 

Unassigned Contacts

Reports > Call > Unassigned Contacts 

 

Tickets Updated After Closure Last 60

Reports > Task >Tickets Updated After Closure Last 60

 

 

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