ThousandEyes: Service Maintenance and Monitoring

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Article Number : KB0016547

Published on : 2022-01-10

Last modified : 2022-01-10 18:47:51

Knowledge Base : ESM External

Maintenance

The ThousandEyes product is maintained by the external vendor ThousandEyes.
Their service is regularly updated to allow for growth, improvement and correct any issues through patches and new releases.
Customers must expect routine maintenance to be scheduled periodically to comply with new standards and updates.
Maintenance is usually scheduled on alternating Tuesdays, starting at 6 PM, Pacific time, but may also occur at other times (emergency maintenance).

There are two parts to the Web Application Monitoring service, each with their own unique method of status monitoring:

ThousandEyes Web Console

ThousandEyes Enterprise Agent

This web application is operated by the external vendor ThousandEyes.
They maintain a website and a twitter feed to enable customers the ability to know if the service is up, degraded, or down.
https://www.thousandeyes.com/trust/status
You can check the history of all events here:
https://success.thousandeyes.com/Articles?category=Announcements

Service Administrators receive alert emails and planned maintenance emails from ThousandEyes.

The ThousandEyes Service Official SLA can be found here:
https://app.thousandeyes.com/legal/support-security
Search for "SLA".

This is a virtual machines running on the UT-V infrastructure.
The agent was installed/configured by the ITS Web Application Monitoring Support Team, but maintained by ThousandEyes.
ThousandEyes monitors the agent and reports if any issues are found.

Permalink: utss/KAhome.do?number=KB0016547

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