Article Number :
KB0016542
Published on :
2022-01-10
Last modified :
2022-01-10 18:48:38
Knowledge Base :
ESM External
ThousandEyes Alert Priorities
ThousandEyes alert priorities allow you to decide what level of service you would like to receive from ThousandEyes.
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 Priority Alerting
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- Customized Alerts
- Access into web console
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When an alert is being created, you will be able to specify a custom message.
Read-only access to the web console to review graphs, reports, waterfall information, and adjust snapshots.
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| Alert on all occurrences |
Alert on custom thresholds |
| An alert will be defined based on customer criteria that will open incidents in ServiceNow each time the alert is triggered. |
One or more alerts will be defined based on customer criteria that will open incidents in ServiceNow.
Alerts will be configured with thresholds and specific criteria to look for a trend or emerging issue to avoid contact if a service is "flapping" or "flooding".
Operators will follow the defined contact list when a ServiceNow ticket is created based on alert criteria. |
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 Standard Alerting
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- Standard Alerts
- Access into web console
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One or more alerts will be defined based on customer criteria that will open incidents in ServiceNow.
Alerts will be configured with thresholds and specific criteria to look for a trend or emerging issue to avoid contact if a service is "flapping" or "flooding".
Operators will follow the defined contact list when a ServiceNow ticket is created based on alert criteria. |
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