Introduction to UTMail
Your UTMail password has to be different from your EID password - you can manage your account by logging in to utmail.utexas.edu and selecting “manage account”.
Your @utexas.edu account is managed by Google - and with it, you have access to Google Docs, Sheets, and Slides, among other applications. You also get unlimited google drive storage! Use it to back up your papers, files, and assignments! Getting into the habit of using it now can save you a lot of grief later.
For all intents and purposes, your @utexas.edu email is a gmail account. So when you go to add it to your phone, or to outlook, select the option labelled Gmail. Set up should complete automatically.
Please note, however, that not all google services are enabled on your @utexas.edu address. For instance, you are unable to sign up for Youtube, Google Photos, and a handful of other services. The University’s contract unfortunately doesn’t cover these services, and we’re unable to enable them. To access them, try logging into a regular @gmail.com account.
If the information above couldn’t help you, the Service Desk is happy to help!
Our walk in desk is located on the first floor of the Flawn Academic Center, next to the ID Center.
You can also reach us by calling 512-475-9400, or emailing email@example.com . We’re open from 8AM until 6PM, Monday through Friday.
If you email us, please provide your EID, phone number, and email address! This helps us help you quicker!
Please note that we can’t assist with hardware issues, or problems relating to personal software.
Additionally, please know that call volumes and wait times tend to be higher around the beginning of the semester. We appreciate your patience!