This site requires JavaScript to be enabled
Welcome Guest|
Recent searches
IE BUMPER

Types of Reports and Output

Number of views : 3
Article Number : KB0015102
Published on : 2019-02-20
Last modified : 2020-05-06 21:51:28
Knowledge Base : ServiceNow - Public Self Help

Selecting the Type of report impacts how you are able to view and export that report. All reports are interactive, meaning you can click into them to view the data (usually tickets) they are representing.

Below are a list of common report types explaining how they display data, how they can be customized, and how they can be exported. Example screenshots of report filters and output are included.

 

List: 

  • Allows for one grouping of data (i.e. sort results by ticket assignee)
  • Column headers can be customized
  • Can be exported as Excel, CSV, or PDF

 

Pie:

  • Allows for one grouping of data (i.e. sort results by ticket assignee)
  • Ability to include grid displaying data as text below visual display
  • Can be exported as a PNG, JPEG or PDF

 

 

 Bar / Horizontal Bar:

  • Allows for two groupings of data (i.e. sort results by ticket assignee and state)
  • Ability to include grid displaying data as text below visual display
  • Can be exported as a PNG, JPEG or PDF

 

 

Pivot Table:

  • Allows for two groupings of data (i.e. sort results by ticket assignee and state)
  • Can be exported as a PDF

 

Visit the ServiceNow wiki for descriptions of all available report types.

 

Thank You! Your feedback has been submitted.

Feedback