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Searching and Viewing Knowledge: Fulfillers

Number of views : 33
Article Number : KB0015041
Published on : 2021-05-04
Last modified : 2021-05-04 15:00:02
Knowledge Base : ServiceNow - Public Self Help

If you have Fulfiller permissions in ServiceNow, you have the ability to search knowledge at base level.

  • Select Self Service > Knowledge to view portals to each Knowledge Base you have permissions to view.
  • Search is available for all bases, or click into a single base to search that base only.
  • Search based on keywords found in the article, service, or meta tags. Search is intuitive and will display the most viewed and most useful articles first.
  • Each Knowledge Base has a homepage that you can search by Category.

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