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How to decommission a site from the CMS Hosting Platform

Number of views : 3
Article Number : KB0014853
Published on : 2021-03-03
Last modified : 2021-03-03 20:59:55
Knowledge Base : IT Public Self Help

PLEASE NOTE: Once a site dashboard has been deleted from Pantheon, ITS staff will not have access to any previous backups that were stored on Pantheon's servers. Please do not delete a site dashboard unless you have made and downloaded a backup, or are certain that you do not need the site content in the future.

Sandbox Sites

In order to decommission/delete a sandbox site which has never been launched as a live site on Pantheon, perform the following steps:

Live Sites

Existing agreements for live sites may be canceled with 30 days written notice. Partial month charges will not be prorated, and reimbursements must be negotiated with the Web & Consulting Services (WCS) Account Manager.

In order to cancel/decommission a site that has been launched as a live site on Pantheon, email with the following information:

  • Name of Pantheon site dashboard
  • Effective date for site decommissioning

ITS staff will be responsible for the following steps:

  • Deleting the paid hosting plan
  • Removing the live domain
  • Removing the site's SSL certificate
  • Disabling EID authentication, if applicable

Once these steps are complete, the site will be left in a sandbox status. Please follow the steps listed above under "Sandbox Sites" if you wish to completely delete the site instance.





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