PLEASE NOTE: Once a site dashboard has been deleted from Pantheon, ITS staff will not have access to any previous backups that were stored on Pantheon's servers. Do not delete a site dashboard unless you have made and downloaded a backup, or are certain that you do not need the site content in the future.

Live/Paid Sites

Existing agreements for live sites with a paid agreement may be canceled with 30 days written notice. Partial month charges will not be prorated, and reimbursements must be negotiated with the Web & Consulting Services (WCS) Account Manager.

To cancel, email pantheon-support@utlists.utexas.edu with the following information:

• Name of Pantheon site dashboard
• Effective date for paid site plan removal

ITS staff will be responsible for removing the paid hosting plan, which will automatically remove any custom domains from the site and disable automatic backups. Any existing Enterprise Authentication integration will remain in place unless it is also requested for that to be removed.

Site owners are responsible for updating or deleting any DNS records that point to Pantheon. See Preventing domain hijacks on Pantheon for additional information.

After the paid site plan is removed, the site will be left in a sandbox status and will remain accessible via the Pantheon platform domains. Please follow the steps listed below under "Sandbox Sites" if you wish to permanently delete the site dashboard.

If no code changes are pushed to site for 90 days after plan removal, the site will be "frozen" and no longer available until a developer with access to the site dashboard unfreezes it. See Pantheon's documentation for more information about frozen sites.

Sandbox Sites

To permanently delete a sandbox site:

• Make and download a final backup of the site's code, database, and files, if needed. See https://pantheon.io/docs/create-backups/ for more information.
• Delete the site using the Pantheon Site Dashboard. See https://pantheon.io/docs/delete-site/ for more information.