UT Print Host Requirements & Responsibilities
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8
Article Number :
KB0014329
Published on :
2022-12-15
Last modified :
2022-12-15 19:30:21
Knowledge Base :
IT Public Self Help
UT Print Host Requirements
UTprint hosts will provide the following:
- A location that is reasonably accessible to end users
- Reliable AC power
- Reliable campus networking
- Assigned a campus-only static IP address
- DNS name is set and whitelisted for mail-relay
- Tier 1 support within posted hours of operation
- Signage near printer which includes name of the printer, contact information for Tier 1 support (any combination of email, phone, and location), list the Tier 1 support hours of operation and expected response times
- Email address that goes to Tier1 do be used for device auto-notifications
- Email and phone number for a full-time staff member in Host's organization to act as liaison with UT Print service provider
UT Print Host Responsibilities
UTprint Host Tier 1 support is responsible for the following items
- The ordering, storing, and resupplying of:
- Paper – Host must purchase, but will be refunded annually
- Toner – Free through Ricoh portal
- Evaluating the following device issues:
- Low/no paper
- Low/no toner
- Paper jams
- Properly loading paper
- Network connectivity
- Power
- For issues beyond Tier 1 support that are not power or networking related; Tier 1 will escalate to the issue to Tier 2 (help@its.utexas.edu) in a systemic fashion that ensures Tier 2/ Tier 3 communication reaches back to the Host/ Tier 1
- In the case of device outage due to networking or power expected to last more than 1 day, Tier 1 will notify Tier 2 of the outage and an expected ETA on fix.
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