UT Print Host Requirements

UTprint hosts will provide the following:

• A location that is reasonably accessible to end users
• Reliable AC power
• Reliable campus networking
• Assigned a campus-only static IP address
• DNS name is set and whitelisted for mail-relay
• Tier 1 support within posted hours of operation
• Signage near printer which includes name of the printer, contact information for Tier 1 support (any combination of email, phone, and location), list the Tier 1 support hours of operation and expected response times
• Email address that goes to Tier1 do be used for device auto-notifications
• Email and phone number for a full-time staff member in Host's organization to act as liaison with UT Print service provider

UT Print Host Responsibilities

UTprint Host Tier 1 support is responsible for the following items

• The ordering, storing, and resupplying of:
  
  • Paper – Host must purchase, but will be refunded annually
  • Toner – Free through Ricoh portal
• Evaluating the following device issues:
  
  • Low/no paper
  • Low/no toner
  • Paper jams
  • Properly loading paper
  • Network connectivity
  • Power
• For issues beyond Tier 1 support that are not power or networking related; Tier 1 will escalate to the issue to Tier 2 (help@its.utexas.edu) in a systemic fashion that ensures Tier 2/ Tier 3 communication reaches back to the Host/ Tier 1
• In the case of device outage due to networking or power expected to last more than 1 day, Tier 1 will notify Tier 2 of the outage and an expected ETA on fix.