Basic understanding of phone set/service

• Reboot device
• Ping from device
• Voicemail setup
• Dialing plan/authorization

Cable troubleshooting and management

• Patch device in room and network closet including cable management, labeling, and TSC tool updates
• Trade cables to determine if a bad cable is present

Ability to use TSC tools and command line interface on network switch to troubleshoot and configure

• View a switch in the tools and verify the switch is enabled with voice VLAN
• Verify VoIP phone is getting an IP and getting the correct IP
• Identify if there are errors on the switch port
• Mapping a wall jack to a switch port with a laptop using a CDP (Cisco Discovery Protocol) tool
• Setting MVAP (Multi-VLAN Access Port) on a switch port

Access to network closet

• Verify cable patched
• Troubleshoot patched cable
• Verify an active link light on the switch for a patched connection