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FAQ: I Am Having Trouble With My Phone. Who Do I Contact For Support?

Number of views : 3
Article Number : KB0014288
Published on : 2019-01-22
Last modified : 2020-05-06 21:51:14
Knowledge Base : IT Public Self Help

Look up your support contact here (requires EID login). 

 

Basic service:  Contact the person or group that provides support for your computer, or contact the Help Desk (at 512-475-9400 or Create a Ticket) for assistance identifying that person.

 

Business service (multiple lines or advanced features such as Uniform Call Distribution):  Create a Ticket for the ITS Network Switchroom.  Make sure you include the problem phone number, contact name and number, and a short description of the issue.

 

Analog service: Create a Ticket for the ITS Network Switchroom.  Make sure you include the problem phone number, contact name and number, and a short description of the issue.

 

 

 

 

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