Quick Tips for searching help articles and creating help tickets in ServiceNow.

Visit the UT ServiceNow Self Service site:  https://ut.service-now.com/sp

Search for self-help articles to get answers to your questions

• Use the Search box in the center to find self help knowledge and catalog request forms
• Use the * character as a wildcard before your search term to help find results that contain the term (i.e. “*email”)
• Use AND, OR and NOT between search terms to focus results; enclose specific phrases in quotes

Tips for creating help tickets

• Create a help ticket by clicking Create Ticket to open form
• See Self-help results appear at the bottom of the form based on words entered in Short Description
• Hover over the      icon to open a popup window. Hold shift & click in popup to freeze window open. 
• Add an attachment to a ticket by dragging & dropping onto the form
• If help did not solve your issue, complete your ticket form and click Submit
• Click Home to see your ticket in My Tickets

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Finding and Using Self-Help Knowledge Articles