This site requires JavaScript to be enabled
Welcome Guest|
Recent searches

How to Check the Status of Your Tickets

Number of views : 7
Article Number : KB0014142
Published on : 2019-01-12
Last modified : 2020-05-06 21:51:29
Knowledge Base : ServiceNow - Public Self Help

 To check the status of a ticket (incident or request):

Log in to with EID credentials

  • Your open/completed incidents and requests will appear under My Tickets
  • Incidents are listed with INC prefix; catalog items from requests are labeled with RITM prefix



  • Click the ticket name to view additional information and/or make updates to the ticket










Video Tutorial



Thank You! Your feedback has been submitted.