Submitting a Ticket from the Self-Service Website
Number of views :
145
Article Number :
KB0014131
Published on :
2021-05-06
Last modified :
2021-05-06 13:49:25
Knowledge Base :
ServiceNow - Public Self Help
How to submit a ticket from the UT ServiceNow Self-Service Website
- Log in to http://ut.service-now.com/sp with your EID credentials
- Select Create Ticket to open ticket form
- As you enter content in the Short Description field, related self-help articles will appear at the bottom of the form
- Fill in required fields marked with * (the more information you can provide will assist the help desk in resolving your issue(s) faster)
- You can hover over the icon to open a popup window for more information.
- If you need to add an attachment to a ticket, use the paperclip at the bottom of the form
- Click Submit to route your ticket to the Service Desk
- You will receive confirmation that your ticket is being processed by the Service Desk
- Click Home to see the status of your ticket in My Tickets
- You will see your ticket pending until it has been processed by the Service Desk
Video Tutorial
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