This site requires JavaScript to be enabled
Welcome Guest|
Recent searches

University Email Accounts: Getting Started

Number of views : 677
Article Number : KB0013944
Published on : 2020-07-24
Last modified : 2020-07-24 14:54:02
Knowledge Base : IT Public Self Help


It is University policy that all University business is conducted with a University email address. 



Available Email Environments

There are two email environments available to current students, faculty and staff.

  • Office 365 (powered by Microsoft Exchange)
  • UTMail (powered by Google)

Each environment has its own set of applications you'll get access to once you claim a mailbox.

You have the option to choose the email environment(s) and application suite(s) you use during your time here.

Choose one or both to communicate and collaborate.



Connect to uTexas

Connecting to email on campus:


Office 365

You must be connected to the uTexas wifi network in order to access Office 365 applications and services. If you are connected to the UTGuest wifi network, you will not be allowed to login.



You are not required to connect to the uTexas wifi network in order to access UTmail services.


Connecting to email off campus:

You can connect to Office 365 or UTmail on any network off campus. 



Multi-Factor Authentication


Multi-Factor Authentication is required to access Office 365 services online.


To better protect the security of your online information, the university has implemented MFA using the Duo product. This system will come up when you log into any university web application protected by MFA.


Before you can complete the authentication process, you will need to enroll a device. The recommended device is a smartphone or tablet, such as an iPhone or Android device.


You will need your chosen device handy to complete this process. Assistance with this process can be found in:


UTmail Business Accounts

Unlike other UT services which use Duo for two-factor authentication, UTmail uses Google's own two-factor authentication system.

This works by obtaining codes through the Google Authenticator app, or responding to push notifications from the general Google app.


The instructions below will guide you through the setup.


Register your Mobile Phone or Landline

1. Click HERE to go to Google's 2-Step Verification page.


2. Select 'Get Started'.


3. Select 'Next'.


4. Sign in using your UTmail account credentials. Select 'Next'.


5. Select 'Get Started'.


6. Select 'Voice or Text Message'.


7. Enter your phone number.


8. Choose 'Text Message' or 'Phone Call' to get a code, then select 'Next'.


9. Enter the code provided by Google, then select 'Done'.


10. Setup is complete.




Faculty and Staff

Office 365

Office 365 is a Microsoft hosted messaging solution that delivers the capabilities of Microsoft Outlook as a cloud-based service. It gives users a rich and familiar access to email, calendar and contacts allowing access by PC’s, Mac, the web and mobile devices. Users may access their email through a web browser using Outlook Web App or from a variety of mobile devices. This service includes; secure access, security audits, service continuity, intrusion monitoring and high availability.


Available to:

  • Current Faculty
  • Current Staff
  • Future Faculty
  • Future Staff


UTmail Business Accounts

UTmail Business Accounts provide UT Austin faculty and staff with a university affiliated email address in the domain. Those who opt-in to the service can choose their email address and have 60 GB of email storage. Retirees with existing UTmail business accounts will have their accounts converted into a Personal Account automatically when their EID reflects a "Retiree" affiliation and can keep this account for life.


Available to:

  • Current Staff
  • Current Faculty



Office 365

The University of Texas at Austin is expanding Office 365 service eligibility to current and future UT Austin students. Previously, current UT Austin students only had access to the Office 365 ProPlus (Office Suite), SharePoint, and OneDrive. We are adding the below services, some of which require creating an Exchange mailbox in order to be licensed. You are able to access all available Office 365 services by logging into the Office 365 Portal with your UT EID.


Available to:

  • Current Students


UTmail Personal Accounts

UTmail provides UT Austin students and alumni with a university affiliated email address in the domain. Those who opt-in to the service can choose their email address and have 60 GB of email storage. In addition, UTmail provides email for life to alumni. 


Available to:

  • Current Students
  • Future Students
  • Former Students



Office 365



Current students, current and future faculty and staff


Current, future, former students and alumni, current faculty and staff email address, with the option to add an address after mailbox creation 

Email Address email address

100GB of Email Storage 

Email Storage

60GB of Email Storage



Gmail (UTmail)

OneDrive, Sharepoint

App Storage

Google Drive

Word, Excel, PowerPoint


Docs, Sheets, Slides


Chat and Online Meetings








Office 365


1. Click the link to the Office365 Portal

1. Click the link to the UTmail homepage

2. Select 'Office 365 Management'

2. Click Create an Account

3. Login with your EID credentials

3. Follow the prompts to create and name your UTmail account.

4. Authenticate with Duo


5. Enter the Display Name you'd like your mailbox to have when you send messages.


6. Type the email address you'd like to use


7. Click 'Submit'





Thank You! Your feedback has been submitted.