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I Can't Log In

Number of views : 7
Article Number : KB0013344
Published on : 2018-01-08
Last modified : 2018-06-25 14:45:49
Knowledge Base : IT Public Self Help

Find your UT EID

To find your UT EID or get a new one, please visit the UT EID Self-Service Tools.

 

I’ve forgotten my password.

To see your password hint or reset your password, please visit the UT EID Self-Service Tools.

 

My password doesn’t work.

To see your password hint or reset your password, please visit the UT EID Self-Service Tools

 

Locked UT EID

Your UT EID may become locked because it hasn't been used for a while, because there have been too many invalid logon attempts, or for security reasons. In most cases, you can unlock your EID by resetting your password in the UT EID Self-Service Tools. In some cases, you may need to contact the UT Service Desk for assistance. The directions in the error message on the login page will tell you what to do.

Figure 1: This is an example of the new format of the UTLogin login page. As shown here, a message lets you know what to do if your EID is locked.

 

Error Message: “This login page is active for a limited period of time.”

The UTLogin login page becomes inactive if no action is taken on it for several minutes. This is intended to protect UT EID passwords that may have been entered on the login page, but not submitted. If you click the reload link, it will return you to the login page and forward you to your original destination after you log in successfully.

Figure 2: The UTLogin login page displays a message when it must be reloaded after timing out.

 

 

 

 

 

Permalink: /utss/KAhome.do?number=KB0013344

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