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Getting Telephone Support

Number of views : 16
Article Number : KB0012077
Published on : 2020-06-29
Last modified : 2020-06-29 15:22:09
Knowledge Base : IT Public Self Help

VoIP Basic service is supported by the TSC. ITS can provide additional support on time and material basis with departmental approval.

VoIP Business and Analog service is supported by the ITS Networking & Telecom. Select Create Ticket for support.

If you are uncertain whether the phone service is Basic or Business, look up the class of service here (requires EID login) or contact the ITS Help Desk at 512-475-9400.

Note: The phone service class listing is not automatically updated when service class has changed. For correction of any discrepancies, please Create a ITS N&T Business Office Ticket.


Troubleshooting resources: troubleshooting instructions For Polycom phones; troubleshooting information for Cisco ATAs; and network troubleshooting information (requires EID login).


If you have any questions about new or existing charges, how to order new services, or how to change existing service, please call the ITS Networking & Telecom Business Office at 512-471-5800.






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