Slow delivery of email originating from external sources is typically caused by a large demand on Mail Filtering Services. If inbound emails are delayed, ITS service administrators will address the issue to ensure prompt delivery of messages. Delays generally do not last longer than an hour.

Mail between internal services take a separate path through the Mail Filtering Services and will be unaffected by inbound delays.

• Email between UT Austin Exchange mailboxes will be unaffected by inbound delays
• UTMail is considered an external service for purposes of Mail Filtering and will be affected by inbound delays

The ITS Service Alerts page will have information regarding major issues and status updates. If issues persist, contact the UT Service Desk.