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What if I lose my device?

Number of views : 1
Article Number : KB0011876
Published on : 2018-04-30
Last modified : 2018-04-30 16:20:48
Knowledge Base : IT Public Self Help

If you had previously enrolled a second authentication device you can use the self-registration portal to delete your lost or stolen device.

If you are prompted to log in, do not log in. Instead, click on the Cancel button in the blue banner.

Then, you may click on the My Settings & Devices link to manage your devices.

If you aren't able to log in at all then the UT Service Desk can disable the missing device for authentication. Call them at (512) 475-9400.

The university strongly recommends that you enroll more than one device in this service. This way, if your device becomes lost, stolen, or reset to factory conditions you will be able to use a backup device to re-enroll the affected device.

While it's important that you delete your lost or stolen device if you lose it (or have the Service Desk delete it on your behalf), remember that your EID password will still protect your account.




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