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MFA: Why am I being asked to complete multi-factor authentication?

Number of views : 807
Article Number : KB0011871
Published on : 2021-04-27
Last modified : 2021-04-27 14:09:39
Knowledge Base : IT Public Self Help

To better protect the security of your online information, the University has implemented a multi-factor authentication system.

In order to access this application, you will need to authenticate using two factors of authentication. One will be something you know (your UT EID password, which you have already entered) and one will be something you have – such as a smart phone or other mobile device.

That device can be one of many options. The recommended option is to use a smart phone or tablet such as an iPhone or an Android device.

The first step in activating your multi-factor authentication is to enroll your device with your EID account. Once your device is enrolled, you will use that device to complete the authentication process when you log into any University two-factor protected web application.

You will need your chosen device handy to complete this process. Assistance with this process can be found in:

Are you seeing an error message?

"Your two-factor account is disabled. Contact an administrator for assistance."

You will need to call the UT Service Desk to address this issue. Please call +1 512-475-9400.

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