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Can a Recipient Respond to a Secure Message?

Number of views : 3
Article Number : KB0011725
Published on : 2024-04-01
Last modified : 2024-04-01 18:46:09
Knowledge Base : IT Public Self Help

Yes, recipients are provided a reply-to address in the email they receive when a secure message is sent to them.

This address can be especially useful if the secure message isn't available to them:  The sender may have accidentally used an incorrect UT EID in attempting to contact the desired recipient.  When asking about such a situation, please be sure to include your correct UT EID in case of that confusion.

Of course, the reply-to address can also be used for substantial responses to the secure message, including requests for more information.




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