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Missing Messages from Automated Processes

Number of views : 4
Article Number : KB0011671
Published on : 2017-01-26
Last modified : 2019-01-12 17:27:13
Knowledge Base : IT Public Self Help

Issue

Some users who receive email from programmatic sources have reported not receiving these messages. In certain cases, these messages are automatically marked as spam.

 

Workaround

If you routinely receive email from these sources (such as mainframe processes), please check your Junk Email folder. If this folder contains messages that are clearly legitimate, we recommend doing the following:

  1. Log into the Outlook Web App
  2. Add the email address(es) in question to the Safe senders list to prevent them from being marked as spam in the future.

 

 

 

 

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