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Sent Email with [UTEXAS: SUSPECTED SPAM] in Subject Line

Number of views : 278
Article Number : KB0011404
Published on : 2024-02-28
Last modified : 2024-02-28 14:58:42
Knowledge Base : IT Public Self Help

To help identify and respond to compromised email accounts, the ITS Mail Filtering Service scans outbound email from Microsoft 365 and other services (not including UTmail) for spam. Your message may be classified as spam or suspected spam if it meets one or more of the following criteria:

  • The message's "From" or "Reply-to" fields are set to a non-utexas.edu email address.

  • The message contains language consistent with spam, as determined by accepted industry standards.

  • The message contains links to questionable websites or consists primarily of links with little additional text.

  • The message includes content from other spam messages.

Outbound messages classified as suspected spam have their subject lines prefixed with "[UTEXAS: SUSPECTED SPAM]", and are then delivered normally. Messages classified as positive spam are quarantined for review. The University deletes a message only when it clearly should not have been sent, such as:

  • Spam from a cracked account.

  • A response sent to a spammer or phisher (even in mockery).

  • An out-of-office message sent in response to spam that bypassed spam filters.

Note: The University's outbound spam filters will not affect your ability to report spam or phishing schemes to "abuse@domain", "postmaster@domain", or "security@domain" email addresses.

Due to the dynamic and evolving nature of spam, the University's spam filters are constantly adapting and changing. The above list represents the most common reasons that outbound messages are blocked as spam; however, many other factors are considered and may be taken into account as trends change. The University may expand this filtering if needed.

If you have any questions or require any assistance, you can contact the ITS Service Desk at 512-475-9400.

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