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AA - Recording an Auto-Attendant Message

Number of views : 3
Article Number : KB0011030
Published on : 2016-08-04
Last modified : 2019-01-26 00:56:08
Knowledge Base : IT Public Self Help

The User ID, password, and message numbers for your auto-attendant are provided by the administrator. Please email the auto-attendant administrator, or call (512) 471-9100 if you do not have this information.

To create your auto-attendant recordings:

  1. Call the auto-attendant prompt maintenance number: (512) 471-4444.

  2. At the prompt, enter both your User ID and password together, followed by the pound (#) sign.

  3. Enter the 2-digit message number you wish to record.

  4. After entering the first 2-digit number, you will hear a default recording. Press 1 to record over it, then press 1 again to end your new recording.

  5. The recording will play back for you. At any time, press 1 to re-record it, or press 2 to keep it.

  6. Repeat steps 2 through 5 for each 2-digit message number that you wish to record. You can then hang up (there's no need to log out).

  7. Call the administrator at (512) 471-9100 when your recordings are done. The new auto-attendant will be placed on a test line, and the number given to you so you can test it. Once you're satisfied, the administrator will complete installation on your departmental phone number.

 

 

 

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