Business Service Detail
IT Service Management
We are committed to educating and supporting our customers, and one another.
The IT Service Management team provides support for managing the end-to-end delivery of IT services to customers including change management, problem and incident management, asset management, and knowledge management.
IT Service Management Website
The IT Service Management website provides access to documentation, training resources, newsletters, reports and information on upcoming projects.
Available To: Faculty and Staff
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Contact IT Service Management Team
Please use this form to submit feedback and general questions for the IT Service Management Team.
Available To: Faculty and Staff
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Self Help
- Change Management Scope Examples
- Change Risk Assessment Value (RAV) Calculator
- ITS Change Management Knowledge Base
- Post Implementation Review (PIR)
- Step-by-Step: IT Change Request Form
- Step-by-Step: Reserved Maintenance Window Form
- The Four Changes: Standard, Normal, Expedited, and Emergency
- The Standard Change Catalog