Knowledge Base Article
MFA: Multi-Factor Authentication Knowledge Base
KB0017949
Welcome to the University's Multi-Factor Authentication (MFA) Knowledge Base
The knowledge articles below are designed to:
- Assist new users with MFA enrollment.
- Provide device management information for smartphones, landlines, tablets, etc.
- Answer MFA Frequently Asked Questions (FAQs).
- Assist with troubleshooting errors and other problems.
- Provide additional resources for MFA.
MFA Help Video from Enterprise Technology:
Knowledge:
- First time registration for a mobile phone or landline.
- Users seeing "Not enrolled" when accessing major UT Services.
- Registering other devices.
- What is Duo?
- Why is the university using MFA?
- What low-cost or zero cost options exist?
- How do I use MFA from abroad?
- Users seeing "Not enrolled" when accessing major UT Services.
- What if I don't have Wi-Fi?
- I'm stuck in a loop trying to manage my devices.
- Duo Help Video from ET
- Duo Remember Me Video
- ISO MFA Readiness
Do not use the comments box below to request technical support. Please contact the UT Service Desk for assistance.
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