This site requires JavaScript to be enabled
An updated version of this article is available

Multi-Factor Authentication (MFA) : Getting Started

24872 views

50.0 - Updated on 2024-10-09 by Sophie Corless

49.0 - Updated on 2024-07-05 by Scott Richardson

48.0 - Updated on 2024-07-03 by Sophie Corless

47.0 - Updated on 2024-05-16 by Sophie Corless

46.0 - Updated on 2024-05-16 by Sophie Corless

45.0 - Updated on 2024-05-16 by Sophie Corless

44.0 - Updated on 2023-11-14 by Gary Ward

43.0 - Updated on 2023-09-29 by Gary Ward

42.0 - Updated on 2023-09-27 by Gary Ward

41.0 - Updated on 2023-08-29 by Scott Richardson

40.0 - Updated on 2023-08-16 by Gary Ward

39.0 - Updated on 2023-08-16 by Gary Ward

38.0 - Updated on 2023-08-14 by Scott Richardson

37.0 - Updated on 2023-08-14 by Gary Ward

36.0 - Updated on 2023-08-14 by Gary Ward

35.0 - Updated on 2023-08-14 by Gary Ward

34.0 - Updated on 2023-08-14 by Gary Ward

33.0 - Updated on 2023-08-14 by Gary Ward

32.0 - Updated on 2023-08-14 by Gary Ward

31.0 - Updated on 2023-08-11 by Gary Ward

30.0 - Updated on 2023-08-11 by Gary Ward

29.0 - Updated on 2023-08-10 by Gary Ward

28.0 - Updated on 2023-08-10 by Gary Ward

27.0 - Updated on 2023-08-10 by Gary Ward

26.0 - Updated on 2023-08-10 by Gary Ward

25.0 - Updated on 2023-08-10 by Gary Ward

24.0 - Updated on 2023-08-10 by Gary Ward

23.0 - Updated on 2022-10-19 by Gary Ward

22.0 - Updated on 2022-10-19 by Gary Ward

21.0 - Updated on 2022-08-31 by Gary Ward

20.0 - Updated on 2022-04-21 by Aaron Reiser

19.0 - Updated on 2021-11-15 by Aaron Reiser

18.0 - Updated on 2021-11-02 by Aaron Reiser

17.0 - Updated on 2020-12-15 by Aaron Reiser

16.0 - Updated on 2020-08-18 by Aaron Reiser

15.0 - Updated on 2020-08-12 by Aaron Reiser

14.0 - Updated on 2020-08-05 by Aaron Reiser

13.0 - Updated on 2020-07-06 by Gary Ward

12.0 - Updated on 2020-07-01 by Aaron Reiser

11.0 - Updated on 2020-06-30 by Gary Ward

10.0 - Updated on 2020-06-15 by Aaron Reiser

9.0 - Updated on 2020-06-12 by Scott Richardson

8.0 - Updated on 2020-06-12 by Scott Richardson

7.0 - Updated on 2020-06-12 by Gary Ward

6.0 - Updated on 2020-05-12 by Aaron Reiser

5.0 - Updated on 2020-05-11 by Aaron Reiser

4.0 - Updated on 2020-05-08 by Aaron Reiser

3.0 - Updated on 2020-05-07 by Aaron Reiser

2.0 - Updated on 2020-05-01 by Aaron Reiser

1.0 - Authored on 2020-05-01 by Aaron Reiser

Table of Contents

Duo Help Video from ITS

What is Multi-Factor Authentication (MFA)?

Why am I being asked to complete MFA?

Available Authentication Methods

Registering Backup Devices

Registration Steps for New Users

Registering Other Devices

 

Back to MFA Knowledge Base

 

 

Duo Help Video from ITS

In the video below, UT’s Information Technology Services (ITS) introduces Duo, a multi-factor authentication service. Duo is used as an extra layer of security to make logins more secure.

To learn more about Duo and how to use it, you can view the videos below. Closed captioning is available via the [CC] button.

 

 

Back to Top

 

 

What is Multi-Factor Authentication (MFA)?

Authentication is the process by which a system determines that you are who you claim to be.

There are multiple factors of authentication, which can be broken down into categories:

  • Something you know, such as a password.
  • Something you have, such as your mobile phone.
  • Something you are (i.e., biometrics), such as your fingerprint.

When you use more factors of authentication, the system can be more confident that you are who you claim to be, leading to better security.

For example, your password might be compromised when a website gets hacked, but with multi-factor authentication, that password is useless without your mobile phone.

Back to Top

 

 

Why am I Being Asked to Complete MFA?

To better protect the security of your online information, the university has implemented MFA using the Duo product. When you log into any university web application protected by MFA, this system will come up.

Before you can complete the authentication process, you will need to enroll a device. The recommended device is a smartphone or tablet, such as an iPhone or Android device.

If you have not enrolled a device, please follow the instructions below. You will need your chosen device handy to complete this process.

 

Back to Top

 

 

Available Authentication Methods

Authentication Methods Description
Phone Call Approval Receive a phone call and follow the instructions.
Verified Duo Push

Pushes a request to your phone or tablet. Enter the code shown on your screen into the Duo Push request received on your Android or iOS device. Android users only: tap Verify to finish approving the login request.

Verified Duo Push requires:

  • Duo Mobile 4.16.0 or later on Android 8 or later.
  • Duo Mobile 4.17.0 or later on iOS 13 or later.

For more information on verified Duo push requirements, please visit: App and Mobile Device Support for Verified Duo Push

Duo Push Pushes a request to your phone or tablet (if you have the Duo Mobile application installed and activated on your iOS, Android, or Windows Phone device). Just review the request and tap Approve.
Security Key

Authenticate with a touch of a button (no passcode needed). The generic term is "security key," and one example is the YubiKey, a product made by YubiCo. Security keys configured for the university's MFA service can be purchased at the Campus Computer Store.


Product information is available at: https://www.yubico.com/.


Note:

 

Security keys sold by the Campus Computer Store are configured for the university's MFA service and are incompatible with the YubiCloud OTP validation infrastructure.

Duo Mobile Generated Passcodes Enter a passcode generated with the Duo Mobile application or generated by your hardware token. Click 'Enter a Passcode' to make use of this functionality.
Hardware Token

Authenticate with a one-time passcode generated from a portable hardware token. The generic term is "hard token" or "token".

 

Hardware Tokens configured for the university's MFA service can be purchased at the Campus Computer Store under product ID#1867833

Touch ID

In order to use Apple Touch ID, make sure you have the following:

 

A MacBook Pro or MacBook Air with a Touch ID button.


A fingerprint is enrolled in Touch ID (see how to do this at the Apple Support site).


Chrome 70 or later. Safari and other browsers on macOS are not supported.


For UT Specific Registration Steps, please visit: Device Management

 

Back to Top

 

 

Registering Backup Devices

The university strongly recommends that you register more than one device.

 

Back to Top

 

 

Registration Steps for New Users

The first step in registration is to enroll your device using your UT EID. The device you enroll will be used when you are prompted to authenticate by university web applications protected by MFA.

Follow the instructions below to register your mobile phone or landline. 

 

Register Your Mobile Phone or Landline (Click to Expand/Collapse)

1. Click here to go to the Self-Registration Portal.

 

2. Sign on with your UT EID and EID password.

 

3. You will then be automatically redirected to the setup. Select "Next" to start setup. 

 

4. After a few data safety tips, you will be prompted to select a Duo option to use for authentication. "Duo Mobile," which utilizes the Duo app, is recommended. 

 

5. Select the correct Country Code and input your number. Once done, select "Add phone number". On the next page, verify that it is correct, and click "Yes, it's correct" 

 

6. If you choose the "Phone Number" method, you are all set up and ready to go. If you chose "Duo Mobile," navigate to your device's App Store and install the Duo Mobile app, and select "Next" 

 

7. Select "+Add" in your Duo app to scan the QR code that appears. Once scanned, a confirmation screen will appear, letting you know your device is set up. 

 

8. Once you continue, the setup is now complete. 

 

Back to Top

 

 

Registering Other Devices

For help registering other devices with Duo, please visit our Device Management article in the link below:

 

Note: Do not use the comments box below to request technical support. Please contact the UT Service Desk for assistance at 512-475-9400 or help@utexas.edu.

 

Back to Top