UT ServiceNow

Table of Contents
Welcome To Your Official Student Email The Importance of Your Official Student Email How to Use Your Official Student Email Security Information Additional Resources

Table of Contents

The Importance of Your Official Student Email

Welcome To Your UT Austin Official Student Email

As a student at The University of Texas at Austin, you are provided with a Microsoft 365 account which offers access to various communication and productivity applications. Please see Microsoft 365 training resources for details and to learn more about using Microsoft 365 tools.

Your student email address is EID based: [your eid]@my.utexas.edu and will be listed as your primary email address in your student record. All important University communications will be sent to this email address.

Who is Affected by This Change?

The official UT Email policy change applies to all current students, including those who have been enrolled prior to the 2024-2025 school year. The rollout schedule is listed below:

Incoming students: May 8^th-July 1^st
Current students: July 13^th

Accessing Your Official UT Email Address

To login to your Official UT Email address, please follow the steps below:

1. Visit office365.austin.utexas.edu

2. Select the Outlook Web App option (also referred to as OWA)

3. Login with your EID and password and authenticate with Duo

You can also download the Outlook desktop application on office365.austin.utexas.edu by selecting the 'Office 365 Portal'. After signing in with your EID and authenticating with Duo, you will see an 'Install Office' option that will install the full Office 365 suite on your device.

Why is it Important to Use Your Official UT Email Address?

Your official UT Austin email address:

ensures secure, reliable, and professional communication with faculty, staff, and fellow students
is mandatory for all official correspondence related to your studies and university activities
helps you stay informed about important updates, deadlines, and events

The University of Texas at Austin expects all students to check their official email regularly to stay current with university communications. Failure to check your email is not an acceptable excuse for missing important information.

Student Employee Official Email Use

You are required to use your Microsoft 365 official student email for conducting University business or instruction. All official communications with students will be conducted through
their new email addresses, including communications from your professors.

For more information regarding authorized use of your UT Official email as a student employee, please review the Acceptable Use Policy.

Using Your Official Student Email (also called Office 365 email address)

The university offers a variety of self-help articles to guide students in setting up and using their official student email address.

For additional assistance, you may contact the UT Service Desk at help@utexas.edu or call 512-475-9400.

Security Information for Official Email Use

Visit UT Austin’s Information Security Office for guidelines on keeping your email and other digital information secure. Do not respond to or click on links in suspicious emails. You can also find out more in UT’s Acceptable Use Policy for University students.

Additional Resources for Official UT Email

Below are some additional resources to help you navigate email questions.

For questions about email policy, contact the Information Security Office at security@utexas.edu.
Wondering about the Institutional Identifier (IID) eid@eid.utexas.edu?
- IID's are an identity concept associated with your UT EID and are used by cloud services as email logins.
- An email sent to an IID resolves to the email address on record associated with the EID.
- More information is available with the Identity and Access Management's team.
For more information on Office 365 Email Services, visit these links:
- UT | Microsoft 365
- Microsoft 365 @ UT | Eligibility for Microsoft 365

Using Your UT Official Student Email