Troubleshooting Direct Deposit Setup


Why am I unable to set up my payroll paycheck for direct deposit?

 

If you having trouble setting up your direct deposit, there are several reasons why this might be the case. See below for some common issues you may encounter along with suggested solutions.
 
  1. Your start date is in the future. The Payment Elections step of Onboarding can only be completed on or after the first day of work. For more information about onboarding, your department can review the Onboarding – Workday Process Overview (WPO) and the Onboarding Setup – Workday Instructional Guide (WIG).
  2. The Direct Deposit Declaration step was not completed. To complete this step, you will need to log into Workday via a web browser as this step is not available in the Workday mobile app.  
    1. From your Worker Profile, select View Profile to go to your Worker Profile page
    2. Click Personal in the list of categories on the left side of the screen
    3. Click the Additional Data tab at the top of the screen
    4. Scroll down to the Direct Deposit Declaration section, click the Edit button, complete the form and click OK. 
      Note: If the option that says 100% of the payment will go outside the US is selected, Direct Deposit will not be available. 
  3. Incorrect information has been entered in the bank account fields. Contact your bank to obtain the correct information. For general help entering direct deposit information, refer to the Payment Elections – Workday Instructional Guide (WIG).
  4. Payroll placed a hold on your record. In this case, a message will appear during the process letting you know to contact Payroll Services for more information.
  5. Direct Deposit set up after the payroll processing date. Check for this issue by referring to the Paydays & Payroll Deadlines calendar on the Payroll Services website.