Handling UT Market Returns


How do I return an item purchased through UT Market?

Follow the steps below to return an item purchased through UT Market:

  1. Gather vendor contact information from the purchase order.
    1. Go to FRMS, click the Procurement tab, and then click the PO tab.
    2. Type the PO number in the PO Number field and click View PO.
    3. Retrieve contact information from the Supplier Information section of the purchase order.
  2. Notify the vendor of the item being returned, obtain a return authorization from the vendor, and return the item.
If the receipt has not been finalized:
  1. Adjust any departmentally-entered receipts in FRMS or contact Campus Distribution Services at 512-232-3915 or DScds@austin.utexas.edu to adjust a receipt.
  2. After the corrected receipt has been finalized, process a change order to reflect the quantity being kept.
If the receipt has finalized: Request a credit from the vendor for the returned item (if allowed), because a change order cannot be processed to reduce the quantity. If funds need to be disencumbered, contact Accounts Payable at oa.epayments@austin.utexas.edu

Note: Campus Distribution Services reports finalize after 6p.m. the same day they are created.