What I Owe Site Help
This article provides information on the What I Owe (WIO) site of UT Direct, which allows students, faculty, staff, and other authorized users to may payments to the University online via credit card, electronic funds transfer (EFT), or electronic check (eCheck).
The What I Owe page may not reflect all amounts due to the University.
Payments made via What I Owe will appear with the description "UT Receivables-WEB" on your credit card statement if paid by credit card, or on your bank statement if paid by EFT. If paid by eCheck, these payments will appear on your bank statement with the description "UT eChecks."
WIO Fields
Billing Department - The University department that is owed money. Click the telephone icon to view further details, including departmental contact information for the bill.
Total Amount - This indicates all amounts owed (through WIO), including any amounts not currently due. Click this link to see details of this bill, including previous amounts paid and billed.
Due Amount – This indicates the amount currently owed plus any past due amounts (through WIO).
Past Due Amount – This indicates the amount of outstanding charges not paid by their due date.
Pay Amount - Enter the amount you’d like to pay towards the bill(s) in this column. The amount entered may not be higher than the total amount of the bill. Some bills may not allow an amount to be entered and instead require you to select a pre-set amount.
EFT - Electronic Funds Transfer. An electronic withdrawal of funds from your bank account. You must set up EFT before you may select this option on the WIO page.
To authorize EFT transactions with the University (i.e., allow the University to debit funds from your bank account), go to the My Bank Information – Non-Payroll page of UT Direct or complete the SAR EFT Request DocuSign form.
If there are not sufficient funds in your account or if the bank information is incorrect when paying via EFT, this EFT will be returned and you will incur a $25 fee for a returned EFT.
eCheck - electronic Check. A one-time payment by electronic check that is initiated from by you from your bank's app that electronically withdraws funds from your bank account and makes payment to the necessary entity at UT. The bank designated for debit withdrawal by eCheck must be in the United States.
If there are not sufficient funds in your account or if the bank information is incorrect when paying via eCheck, this eCheck will be returned and you will incur a $25 fee for a returned check.
FAQs
Q: What is the difference between eChecks and EFT?
A: eCheck is a one-time electronic withdrawal of funds from your bank. EFT also allows electronic withdrawal of funds; however, you must create an account profile which stores your account information for future payments.
Q: What if I encounter an error when paying on WIO?
A: Please contact Student Accounts Receivable as soon as possible at sar@austin.utexas.edu to report any issues with your WIO payments.
Q: Will I receive an email notification of my transaction?
A: Yes. You will receive an email each time the University initiates any transaction from your account. This email will provide details of your payment transaction. Please ensure your email address is current to ensure receipt of notification.
Q: Can I use the promotional checks received from my bank for eCheck payment?
A: No. Promotional checks are usually not tied to a particular bank account and are processed differently than checks from conventional accounts.
Q: Can I use investment checks for eCheck payment?
A: We recommend against it. Investment checks may be tied to a particular bank account but are processed differently than checks from conventional accounts. Your electronic payment using investment checks may or may not be accepted, depending on the financial institution, policies, or procedures. If returned, it will be treated as a returned check, for which we charge a $25.00 returned check fee.
Q: Do I need to get permission from my bank to use eChecks?
A: No. Permission from your bank is not required. However, it is important to verify your routing and checking account number with your financial institution before paying by eCheck.
Sample Check
Use the sample check below as an example to find your bank routing information.
Note: This check is only an example. Some checks may be different from the one displayed.
Your account and routing numbers must be correct. If you are not sure, do not risk routing funds to or from an incorrect location. Contact your financial institution for the correct account and routing numbers.